Commissioned Services

We now have over 40 Lloydspharmacies providing alcohol screening services.
 
Benefits to PCOs
We enjoy a close working relationship with PCOs and DAATs and can offer a whole host of benefits through our programmes. As an established and trusted pharmacy, we know that our methods can deliver great results.
 
• Our extended opening hours and large geographical cover gives better access to services and pharmacists
• We provide a robust, integrated service to patients
• Patients have easy access to treatment close to where they live giving them a personal service and environment of mutual trust
• We encourage patients to seek help and advice when needed
• Our free information packs contain advice on health risks, diet and lifestyle
 
Our experience
We provide a successful bespoke alcohol screening and brief advice service in Birmingham for three PCTs; Heart of Birmingham, Birmingham East and North and South Birmingham. The aim of the service, launched June 2009, was to minimise the risk of long term alcohol related health problems, in particular hospital admissions, by raising awareness of sensible drinking and helping people to understand their drinking habits.
 
Working in close collaboration, we have produced a bespoke service and leaflets with details of the service and advice on safer drinking and how to avoid long term health risks. We collect local activity data and provide reports to the PCTs. The service is managed locally so any issues can be quickly resolved. It also means that the DATs and PCOs have a single point of contact for the service.

For more information on our Alcohol Screening Service, please contact:
Alison Freemantle,  02476 432722  Alison.Freemantle@lloydspharmacy.co.uk

NHS Health Checks

Lloydspharmacy aims to demonstrate that community pharmacies are ideally placed to offer public health services and support the Department of Health’s national vascular programme - NHS Health Check. A perfect example of this is our NHS Health Check programme, which helps to identify individuals with an increased cardiovascular disease (CVD) risk, allowing us to encourage early preventative treatment and suggest positive lifestyle changes. The health check also includes diabetes, blood pressure and cholesterol tests.

This innovative new service fulfils a number of objectives, including meeting local needs, reducing health inequalities and supporting delivery on this key government priority.

Our clearly defined referral criteria are developed in agreement with local clinical leads and can be based around:

• Cardiovascular risk assessment score
• Blood pressure
• Total cholesterol
• TC/HDL ratio
• Blood glucose

Other risk factors are also considered such as age, gender, ethnicity, BMI, waist circumference, smoking patterns, alcohol intake and exercise regimes.

Benefits to PCOs
Our programme is flexible, so can be tailored to meet the needs of individual PCOs, using protocols developed in line with the national service specification.

PCOs will see a number of benefits as a direct result of taking part in the programme, including:

• Achieving target number of NHS Health Checks
• Improved service development
• Increased likelihood of strategic partnerships
• Reducing health inequalities
• Comprehensive training
• Better patient engagement

Our experience
Research commissioned by the Birmingham Health and Wellbeing Partnership established that a cardiovascular screening service was needed in the area. Lloydspharmacy successfully tendered for the service, and the Birmingham Health and Wellbeing Partnership Cardiovascular Mass Screening
Service was launched.

Patients were screened in the evenings and at weekends, a key factor in the success of the service as most of those involved worked during the day. The simple, yet highly effective, method of telephoning patients to invite them to screenings meant that attendance rose to 80% of those invited (as opposed to 20% when just a letter was sent).

Our results:

• More than 10,000 males over the age of 40 were screened
• 65% of those attending were referred
• Of these:
• 36% were identified as having a high CVD risk
• 30% were referred due to elevated blood pressure levels
• 35% were referred due to elevated cholesterol levels
• 18% were referred due to high blood glucose results

Satisfaction surveys gave positive results:

• 98% would recommend the service to a friend
• 97% would come again
• 76% plan to make changes as a result of the screening
• 99% were satisfied with how the tests were conducted
• 99% were satisfied with their explanations
• GPs were also very positive, as the service targeted the hard-to-reach population who don’t usually visit the surgery

Our success has resulted in further activity supporting Manchester PCO and Hull PCO.
We also continue to offer our Cholesterol and Heart Check service in over 600 pharmacies.

For more information on our NHS Health Check Service, please contact:
Michael Lennox, 07798 861 866
michael.lennox@lloydspharmacy.co.uk

One of our objectives at Lloydspharmacy is to expand the services on offer to problematic substance users, and increase the role of a community pharmacy in this provision..

One of our objectives at Lloydspharmacy is to expand the services on offer to problematic substance users, and increase the role of community pharmacy in this provision.

As well as improving availability and choice for patients, we want to increase the level of support offered not just to individuals but to their family, friends and the wider community.

We’re proud of our reputation for expertise in providing a wide range of drug treatment services across our network of community pharmacies:

• More than 1,400 pharmacies are involved in the care of problematic substance users
• Over 85% of our pharmacies provide drug substitute services
• 30 pharmacies provide alcohol screening and brief interventions

• Lloydspharmacy has a packaging and distribution service that supports these needle exchange services

Benefits to PCOs
We enjoy a close working relationship with PCOs and DATs and can offer a whole host of benefits through our substance misuse programmes. As an established and trusted pharmacy, we know that our methods can deliver great results.

• Our extended opening hours and large geographical cover gives better access to services and pharmacists
• We provide a robust, integrated service to patients
• Patients have easy access to treatment close to where they live – giving them a personal service and environment of mutual trust
• We encourage patients to seek help and advice when needed
• Our free information packs contain advice on treatments, overdose risks, diet and lifestyle & sexual health

Our experience
We provide a successful bespoke packing and management service for the needle exchange scheme in North Staffordshire. The aim of the service, launched in 2002, was to minimise the risk of blood-borne infections in injecting drug users, by improving the provision and management of clean needles and syringes.

Working in close collaboration with Staffordshire County and Stoke City Drug Action Teams (DATs), we have produced bespoke packs containing a local service leaflet with details of the service and advice on safer injecting and how to avoid an overdose. We collect quarterly local activity data and provide reports to each DAT. The service is managed locally so any issues can be quickly resolved. It also means that the DATs and PCOs have a single point of contact for the service, and don’t have to worry about stock control or pack distribution. Lloydspharmacy’s involvement also means we can help to engage more drug users in treatment programmes, by offering a range of services (which in turn can help achieve local and national targets).

We are also planning a series of new initiatives, including:

• Alcohol screening and brief intervention service in Birmingham
• Hepatitis B and C screening programme in Nottinghamshire (pilot)
• Pick & mix pharmacy needle exchange service in Hampshire

For more information on our Substance Misuse Service, please contact:
Steve Ridd, 07798 846 195 steve.ridd@lloydspharmacy.co.uk

As part of our commitment to offering public health services through community pharmacies, Lloydspharmacy has developed a series of innovative solutions targeting sexual health issues.

Sexual Health

As part of our commitment to offering public health services through community pharmacies, Lloydspharmacy has developed a series of innovative solutions targeting sexual health issues.

Through close partnership working, we have supported PCOs in developing and piloting their sexual health initiatives. These cover areas such as oral contraceptives, supply of EHC (emergency hormonal contraceptives), chlamydia screening and treatment. Furthermore, our services in this area also include impotence treatment.

At Lloydspharmacy we take a joined-up approach to sexual health. We have a pharmacy network in the heart of communities, proven successful web-based services and strong collaborations with key industry experts, all of which allow us to offer targeted solutions through a variety of different channels.

Benefits to PCOs
We can assist PCOs by supporting them in their sexual health initiatives in a number of ways. We are here from initial engagement through to end use; we can help to raise awareness of the services even in hard-to-reach areas, and increase uptake of the service through a number of different channels.

We provide tailored packages of appropriate services; for example, targeting for chlamydia can be achieved through us going out into the community, mass screening events, community pharmacy-based services, mail-out services and web/SMS request services, while contraceptive services can be delivered via a community pharmacy.

PCOs will benefit from:
• Comprehensive solutions which don’t involve development resource
• A joined-up approach leading to seamless care
• A wide range of channels, allowing access to hard-to-reach groups
• Support in reaching NHS targets

Our experience
We have a wealth of experience in supporting sexual health services, and this is demonstrated by the real results we’ve generated. For example, our pharmacy in Fallowfield has been acknowledged for its expertise in EHC and chlamydia screening and treatment, and is now also piloting the provision of oral contraceptives.

We have also been working in partnership with sexual health expert Dr Thom. Through this online collaboration, we have developed private services and tested an alternate method for client engagement, which can be easily adapted to fit individual PCO requirements.

For more information on our Sexual Health Service, please contact:
Steve Ridd, 07798 846 195 steve.ridd@lloydspharmacy.co.uk

At Lloydspharmacy, we operate a prescription and stock delivery service to Mental Health Trusts, helping to maintain continuity of supply and freeing up staff to spend time on clinical care.

Mental Health Trusts

At Lloydspharmacy, we operate a prescription and stock delivery service to Mental Health Trusts, helping to maintain continuity of supply and freeing up staff to spend time on clinical care.

We also provide a low-cost outpatient dispensing service, improving community access for mental health patients thanks to our longer opening hours and wide geographical presence.

We offer a number of mental health services, including:

• Clozapine dispensing
• Risperdal cold chain supply
• Direct delivery of pharmaceuticals to inpatient units and community teams
• Monitored dosage service for suitable patients
• Physical health screening services
• Formulary compliance reporting

Benefits to Mental Health Trusts
As well as freeing up staff time and increasing accessibility for patients, our mental health services provide many invaluable benefits to Trusts. Our cost-effective purchasing and low-cost dispensing services are budget friendly, and we operate a monthly invoicing policy backed up by detailed management reports. There are also robust clinical governance procedures in place, including feedback on significant prescribing events, helping to maintain a tight control over the provision.

Our experience
Lloydspharmacy has a separate dispensary in its existing pharmacy in Hull which not only provides a daily dispensing service for patients, but also supplies stock to 25 Mental Health units for Humber Mental Health Trust.

One of the key parts of this service is to review each patient’s Clozapine blood levels online, making sure that the treatment we are dispensing is safe.

Other aspects to the service include:

• 19 Lloydspharmacy branches in the Hull area provide outpatient dispensing and act as fallback pharmacies for inpatient services
• Two pharmacists are currently taking a Postgraduate Certificate in Psychiatric Therapeutics, adding to the expert provision of these services
• Regular reviews are carried out by Humber Mental Health Trust with our pharmacists to make sure we’re maximising the potential benefits of the services

Other organisations we work with include:

• Coventry and Warwickshire Partnership Trust
• Rotherham, Doncaster and South Humberside Mental Health Trust
• Avon and Wiltshire Mental Health Trust
• Tees, Esk and Wear Mental Health Trust

For more information on our Mental Health Trusts Service, please contact:
Jon Ralphs, 07788 568 248 jon.ralphs@lloydspharmacy.co.uk

Outpatient Dispensing

With a proven track record for delivering outpatient dispensing services, Lloydspharmacy offers a complete service dispensing outpatient prescriptions and giving detailed advice to patients, all in compliance with hospital treatment protocols.

This service reduces waiting times for patients, can deliver a repeat dispensing service, includes comprehensive patient medication counselling to make sure they are getting the best from their medication. The service  could also offer delivery of medications to the Lloydspharmacy of the patients choice or their home or work in discreet packaging. At the same time, hospital pharmacy staff can focus on inpatient prescriptions, while our strict adherence to contract pricing can generate cost savings.

There are a number of clinics which have been successfully outsourced to the Lloydspharmacy Outpatient Dispensing Service, including:

• Genital-Urinary medicine
• Renal
• Infectious disease e.g. HIV
• Cystic Fibrosis
• Anticoagulation
• Diabetes
• Pain Clinics
• Haematology

Benefits to Trusts, Hospitals and PCO’s
Trusts, Hospitals and PCO’s will see enormous benefits when they take part in this scheme. As well as potential financial savings and staff efficiencies, there are a number of other positive outcomes:

• Reduced patient waiting time and increased customer satisfaction
• Better staff morale through removing the”noise” of outpatient dispensing
• Less bed blocking
• Strict clinical governance and expert staff working in safe environments
• Potential for clinical specialists to run clinics in Lloydspharmacy branches in the community
• Repeat medication service, so patients don’t make unnecessary trips to hospital
• Clear audit trail to maintain supply chain integrity

Our experience
Working together with key hospital staff, Lloydspharmacy will develop a bespoke solution to meet patients’ needs and hospitals’ expectations. Our specially trained team can help to plan and implement changes that are tailored to individual hospital requirements. A dedicated contract manager and a dedicated key account and implementation manager are appointed to be on hand to answer any queries, and regular progress meetings are held to ensure a smooth integration and operation.

We work to a clearly defined process to develop your programme:

• Set your goals
• Build internal support
• Establish an implementation team
• Develop an implementation plan
• Complete contract formalities
• Complete all implementation plan activities
• Go live
• Evaluate, refine and extend roll-out

For more information on our Outpatient Dispensing Service, please contact:
Andrew Kerr, 07771 936 987 andrew.kerr@lloydspharmacy.co.uk

Anticoagulation Service

The rapid rise in demand for anticoagulation (INR) monitoring is placing both primary and secondary care clinics under increasing pressure. The number of patients receiving oral anticoagulation therapy is growing by about 10% each year making it essential to find more capacity to ensure these patients receive the best level of care. 
 
Managing this additional demand will place a massive strain upon both GP and hospital-based clinics. Devolution of INR clinics to community pharmacy is a practical solution and one which releases valuable resources, allowing GP surgeries and primary care organisations to focus their attention on other areas of patient care. 
 
Lloydspharmacy can work with primary care organisations to tailor this service to meet local needs. We are able to provide the following services:

• INR monitoring and dose adjustment using computer decision support software (CDSS) to calculate the patient’s new dose and the date for the next appointment
•  INR monitoring and dosage adjustment using a locally agreed protocol rather than CDSS making the service flexible
•  INR monitoring to ensure patients remain within therapeutic range

Benefits to PCOs
• A locally driven and tailored INR service that improves patient access to monitoring and treatment
• Improves quality of care and compliance for patients
• Helps reduce hospital INR clinic waiting times
• Provides additional capacity to help improve your service levels and efficiency
• Enables process streamlining and potential budgetary savings
• Integration of pharmacy into the wider healthcare team to provide a more robust service for patients

For more information on our Anticoagulation Service, please contact Shafeeque.mohammed@lloydspharmacy.co.uk

 
www.lloydspharmacy.com

The Lloydspharmacy Asthma Medicines Support Service aims to identify those patients who are experiencing difficulties with controlling their asthma. It brings together a short series of questions, the Asthma Control Test (ACT) and the MUR service. This service is currently being provided by all of our pharmacies in England and Wales accredited to deliver MURs.

This service can be further developed locally in partnership with local practices to incorporate a review of asthma management plans.

Our service comprises of supplying ambulance crews with their drug requirements within easily identifiable colour coded bags which can be regularly replenished and supported by cost-effective drug purchasing and robust auditing.

Ambulance Trust Service

Our service comprises of supplying ambulance crews with their drug requirements within easily identifiable colour coded bags which can be regularly replenished and supported by cost-effective drug purchasing and robust auditing.

Working together with key ambulance trust staff, Lloydspharmacy are able to develop a bespoke solution to meet our client’s needs. This service will minimise the time required internally by ambulance crews to maintain their drug stock and also to increase safety.

We have developed a flexible service whereby:

• Drug requirements are contained within an outer carrying bag in four separate colour coded bags, to allow for quick and easy location of required drugs.
• Each bag contains paperwork recording all drugs used and breakages and as such ensures drugs needing to be replaced can be easily identified.
• Once the stock within any bag has reached a level requiring replenishment it is exchanged for a new complete bag at the local ambulance station.
• A weekly service is provided to replace used bags.
• All used bags are checked fully and stock replenished before being tagged as complete.
• The use of drugs, damages, stock discrepancies, batch number recalls etc. are all maintained by Lloydspharmacy to allow for full audit of the service.

Benefits to Ambulance Trusts
• Our service ensures that all ambulances are always carrying the appropriate drug requirements.
• It minimises the work required by ambulance crews to maintain their drug bags thereby allowing them to focus on their core role.
• It offers a robust system of management of the bags including date checking, drug recall processes and content change.
• Our service produces reports as required e.g. out of date stock, identified process errors and drug usage.
• We are able to provide cost effective purchasing,
• Our expertise in pharmacy and dispensing means we are able to provide a highly professional pharmacy based drug management service.

Our experience
In order to improve the overall organization of Ambulance based drugs within the
Northamptonshire Division of East Midlands Ambulance Service [EMAS] a new supply and management service was introduced, managed by Lloydspharmacy.

Working with the Ambulance Service, Lloydspharmacy were able to develop a service that minimised the time required by ambulance crews to maintain their drug stock, which in turn freed up their time to focus on their primary role as well as increasing safety and offering a robust reporting and drug management system.

For more information on our Ambulance Trust Service, please contact:
Sue Smith, 07798 847274 sue.smith@lloydspharmacy.co.uk

16 million people in the UK have high blood pressure.

16 million people in the UK have high blood pressure. This service aims to increase awareness of hypertension and its associated risks, encourage positive lifestyle adjustment and to empower those with hypertension to have greater control over and to improve their health.

Our BP service includes a screening & monitoring service and patients requiring an annual blood pressure check can now visit their local Lloydspharmacy.

Chlamydia

One of our aims at Lloydspharmacy is to support the Department of Health’s objective of achieving screening rates of 25% in the under 25s this year*. Being a community pharmacy, we are in a strong position to support PCTs in engaging with target communities in a number of ways:

Benefits to PCOs
• We are able to work collaboratively with other pharmacies to deliver cost effective distribution of test kits and treatment of positives across a wide network of community pharmacies.
• Located within close proximity of most people, we provide ready access to chlamydia screening and signposting to specialist services. This service is a complete package including NAAT-based laboratory testing and communication of results.
• Direct mail-out is another opportunity to reach large numbers of under 25s and our partnership with our online GP service is able to deliver a complete package of kit distribution, laboratory testing, results management, partner notification and treatment.

Our experience
• We already have wide ranging expertise in delivering chlamydia screening and treatment for many PCTs nationwide as part of an enhanced service offering
• Lloydspharmacy has been involved in a number of outreach initiatives to deliver mass screening events such as our systematic cardiovascular screening events in Birmingham which have screened 10,000 people in the target audience. We are able to extend this outreach opportunity for chlamydia screening in key locations to reach the target population.

* These are English targets and NCSP is based in England.

For more information on our Sexual Health Service, please contact:
Steve Ridd, 07798 846 195 steve.ridd@lloydspharmacy.co.uk

COPD is a huge burden to both the NHS and to industry with COPD being responsible for a total of 24 million sick days for the population aged between 45 and 64 years of age for both men and women. One in eight acute hospital admissions are due to COPD, and it accounts for over one million hospital beds occupied in England at a direct cost of over £500 million pounds for healthcare.

Screening:

Lloydspharmacy are developing a COPD screening service that will include:

Management:

Lloydspharmacy can work with local practices to ensure those who are diagnosed with COPD are utilising their prescribed medicines appropriately. This service could include:

• Dyspnoea score
• Inhaler technique check
• Home visits for those with severe COPD receiving oxygen therapy and who are housebound
• Review of management plan, if applicable

Emergency Hormonal Contraception (EHC)

Ready access to EHC and appropriate advice about future contraceptive choices remains a critical consideration. Lloydspharmacy being integral to community life is ideally placed to provide ready access, including evenings and weekends. We see our service as an ideal opportunity to engage with clients and influence their contraceptive choices.

Our close work with experts in sexual health and contraception allows us to offer a complete package to ensure we can engage with clients across the full range of contraceptive options.

Our experience
We have already worked with innovative PCTs to extend the EHC service to offer clients a choice of contraceptive options to address the longer term goals of managing conception rates. Manchester PCT  has been pioneering in this area and our pharmacy on Fallowfield has exemplified what can be achieved here.

For more information on our Sexual Health Service, please contact:
Steve Ridd, 07798 846 195 steve.ridd@lloydspharmacy.co.uk

Minor Ailment Service
 
It has been estimated that up to 150 million GP consultations per year are for conditions that patients could treat themselves. Pharmacy-led minor ailment schemes can help to address this issue.
 
Evidence from existing minor ailment services demonstrates shifts in the minor ailment consultation workload from GP practices to community pharmacy.
 
• GP minor ailment workload fell from 8.9% at baseline to 6.6% during the intervention

• GPs felt that they were dealing with fewer minor ailments, most notably fewer prescription requests
 
Lloydspharmacy has developed a comprehensive minor ailment service and we can work in partnership with primary care organisations to deliver the service across their locality. Our service includes treatment algorithms, information sheets and a drug formulary for 38 minor ailment conditions including:

• Allergic rhinitis (including hayfever)
• Diarrhoea
• Non traumatic back pain
• Skin rashes and itches including eczema/contact dermatitis
• Viral upper respiratory tract infections (URTI)

Each element is flexible and can be tailored to meet the specific needs of your organisation. A suite of support materials has also been developed for pharmacists and GPs to support the implementation of this service.

Benefits to PCOs
● Easily accessible pharmacies located within the heart of the community and a
reliable service provided by a qualified healthcare team
● A locally driven and tailored service that improves access of patients to
treatment
● Greater integration of pharmacy into the wider healthcare team to provide a more
robust integrated service for patients
● Releases GP capacity to be used more appropriately
● Helps GPs to achieve access targets
● Reduces unnecessary expenditure on the cost of the medicine and the GP’s time

For more information on our Minor Ailments Service, please contact alison.freemantle@lloydspharmacy.co.uk
 
www.lloydspharmacy.com

Lloydspharmacy is the largest supplier of pharmaceuticals to the prison industry. As well as servicing a large number of public sector prisons, we also supply a number of privately managed prisons too, raging from open through to high security.

Primarily we operate a procurement, stock delivery and dispensing service, helping to maintain continuity of supply and freeing up staff to spend time on clinical care. In addition to this we are able to offer a range of additional benefits such as an onsite pharmacist and patient clinics.

Benefits to PCOs
As well as freeing up staff time, our cost-effective purchasing and low-cost dispensing services are budget friendly, and we operate a monthly invoicing policy backed up by detailed management reports including:
  
- Monthly contract invoice trend analysis
- Product dispensing by BNF category
- Generic / Brand percentage
- Cost per patient
- Top 20 products by cost

Additional benefits of our service include:
• Controlled drug dispensing and supply
• Provision of advice and information, including drug alerts
• Maintenance of Patient Medication Records to enable drug problems to be identified and changes in dose/drug to be monitored.
• Monitoring, audit and reporting of medicines ordering, storage, security and use within the prison
• Membership of and regular participation in the Prison Drug & Therapeutics Committee.
• Diagnostic testing.
 - Blood Pressure
 - Glucose
 - Heart Health Check
• Patient Clinics
 - Stop Smoking
 - Obesity

For more information on our Prisons’ Service, please contact:
Steve Ridd, 07798 846 195 steve.ridd@lloydspharmacy.co.uk

Our smoking cessation service offers two comprehensive programmes involving both ongoing behavioural and pharmacological support.

Stop Smoking

Our smoking cessation service offers two comprehensive programmes involving both ongoing behavioural and pharmacological support.

• Stop Now – an approach for smokers who feel able to make a clean break from smoking.

• Cut Down and Quit – for smokers who don’t feel ready to give up immediately. It works by gradually reducing the number of cigarettes smoked until the person is able to stop completely. 
 
The service has been developed using Prodigy guidelines and is intended to compliment the local NHS services already being provided by many of our pharmacies across the UK.

Our staff are extensively trained according to the Health Development Agency standards, therefore minimal training is required in order to tailor the Lloydspharmacy service to meet the local needs of primary care organisations.

Benefits to PCOs
• Helps to achieve both local and national smoking cessation targets
• Reduces the longer term costs associated with cardiovascular disease and cancer
• Supports public health objectives
• Provides the opportunity to share patient data through integrated computer records (subject to patient consent)

For more information on our Stop Smoking Service, please contact christine.evans@lloydspharmacy.co.uk
 
www.lloydspharmacy.com

Lloydspharmacy offers a comprehensive risk assessment and blood glucose testing service.  This service aims to raise awareness, through effective health promotion, encourage positive adjustments to lifestyle and helps identify people who may have undiagnosed Type 2 diabetes. 

Type 2 Diabetes

Early Identification Service

Lloydspharmacy offers a comprehensive risk assessment and blood glucose testing service. This service aims to raise awareness through effective health promotion, encourage positive adjustments to lifestyle and helps identify people who may have undiagnosed Type 2 diabetes. 

Our Experience
The service started in Autumn 2002 as a pilot within Glasgow and was rolled out across the whole Lloydspharmacy estate during 2003. We have completed over 1.25 million screenings since the launch in 2003, and approximately 60,000 customers have required referral to their GPs for further investigation and treatment.

Currently the Lloydspharmacy national identification service uses fasting blood glucose as an indicator of diabetes risk. An alternative service has been developed using HbA1c results for identifying diabetes.

The diabetes screening service involves the initial test, counselling and referral to the patient’s GP if necessary. This service is provided in conjunction and with support from Diabetes UK. The service has received widespread recognition and has won the People in Retail Award for Customer Service Initiative in 2006 and the Diabetes UK “Raising Awareness Award” on two occasions.

Management of Type 2 Diabetes

Helping people to understand their condition and the reason their medication has been prescribed is important if maximum benefit is to be gained from treatment. This service can incorporate HbA1c measurement which allows the pharmacist to identify how well blood glucose has been controlled, along with a simple medication review.

Good blood glucose control is important if complications of diabetes are to be avoided. Providing patients with information through the use of new technology, such as mobile phones, allows patients to take better control of their condition. Lloydspharmacy has worked with Oxford University and t+ medical Ltd to develop to t+ diabetes service. The t+ diabetes service can make it easier for patients to stay confidently in control by helping them to develop a better understanding of what affects their blood glucose levels, providing immediate feedback to the patient’s mobile phone whenever a reading is taken. These services can be tailored to meet local needs.

Benefits to PCOs
• Improved patient outcomes with better access and patient compliance to treatment
• Increased patient concordance through education, resulting in better blood glucose and blood pressure control leading to a reduced risk of long term complications
• Allows HbA1c, TC and BP results to be monitored and recorded
• Results can be shared with local healthcare team, contributing to QoF and other local or GP targets
• Additional capacity to help improve your service levels and efficiency
• Reduction in secondary care appointments and/or admissions

For more information on our Diabetes Services, please contact:
Alison Freemantle, Alison.Freemantle@lloydspharmacy.co.uk

Vaccinations

In partnership with DrThom who are registered with the Care Quality Commission, Lloydspharmacy offers a vaccination service, giving quick and easy access to a variety of vaccinations including travel and cervical cancer.

Whether visiting one of our pharmacies or using a computer elsewhere, patients interested in this service are able to complete an online medical questionnaire which has been specifically developed by DrThom. The responses to the questionnaire are reviewed by doctors employed by Dr Thom and if appropriate a private prescription is issued to Lloydspharmacy to dispense the prescribed vaccinations at one of our participating pharmacies.

Our pharmacy teams are specifically trained to meet the requirements of the Healthcare Commission and have also been approved by Dr Thom. Their training includes all elements of vaccine administration and how to respond in the unlikely event of an anaphylaxis reaction.

Our pharmacies have a private consultation area with all the necessary facilities to deliver a vaccination service. Furthermore, all participating pharmacies are issued with a Standard Operating procedure (SOP) to ensure the service is conducted in a consistent, professional and accurate manner.

Records of all administered vaccines are sent to patients GPs to ensure practice records are updated.

For more information on our Vaccination Service, please contact:
Shafeeque Mohammed, 02476 432916  Shafeeque.Mohammed@lloydspharmacy.co.uk