Coronavirus (COVID-19) service information

Online orders

Due to COVID-19 we are currently experiencing a high demand for products and as a result deliveries are taking on average 10 working days.

We're working hard to reduce the lead times and we will let you know if your order is delayed. Please wait to be updated by email rather than calling our customer services team as we prioritise our most vulnerable patients at this time.

We're working closely with our suppliers to keep essentials stocked up as frequently as possible. However, to help everyone have access to the essentials they need, we have limited the sale of our select range of health essentials between 1 to 4 units per item, per customer based on the product selected.

Changes to our stores

 

Our priority is ensuring we can safely supply the vital medications our customers need, and social distancing is now something we need to introduce into our pharmacies to help stop the spread of COVID-19.

Customers will need to stand two metres apart in-store and whilst queuing, we will also only be able to have two customers in-store at any one time. Both of these measures are for the safety of our colleagues. Find out more.

To help protect you and our colleagues we are encouraging contactless payment in-store. Please use this payment option when you can.

 

 

The demand for pharmacy services has rapidly increased due to the on-going Coronavirus (COVID-19) outbreak. To help us manage this demand and serve our communities the medicines they need we have changed the opening hours of our stores. These changes will minimise disruption to prescription services and give our healthcare teams the time they need to serve our communities safely.

  • Stores will open an hour later
  • Stores will close for the last hour (stores with late opening will differ)
  • Stores will close between 1pm – 2pm
  • Select stores will be closed on Saturday and Sunday
  • To see if your local LloydsPharmacy is closing over the weekend click here.

     

    Customer Services

    We are currently receiving a high volume of calls and emails, and this is impacting wait times. Call waiting times at peak times can be up to 15 minutes, and our email turnaround time is currently 10 working days. We apologise for the delay and ask that you only contact us if you have an urgent and immediate need.

    We ask that you are respectful of our colleagues and we thank you again for your patience.

    A statement from Toby Anderson, Managing Director, McKesson UK CEO. Read more here.

    Frequently asked questions

     

    Echo by LloydsPharmacy is very busy and in order to maintain our service for existing patients we have temporarily stopped accepting new sign-ups. We will be reviewing this daily. Please check back regularly at Echo by LloydsPharmacy for updates.

     

     

    Yes. We're working hard to deliver all orders as quickly as possible but if your order is delayed, we will let you know. All updates will be sent by email, there is no need for you to call the customer services team.

     

     

    If an item goes out of stock after you've ordered, we'll cancel the items and you won't be charged.

    Please be aware that payments reflect as a pending status, until the point that the order is dispatched. This payment will not show up as a refund on your account, rather a reversal on the pending status. Any funds taken from your account will be credited back in 3-5 working days should any funds be debited

     

     

    During the current Coronavirus (COVID-19) pandemic we are working hard to ensure that our pharmacies can continue providing the safe supply of medicines, care and advice to you. In order to help protect our colleagues and customers, we will not be scheduling new patient service bookings for the time being.

    Please be aware that your local pharmacy will be updated with new opening hours to ensure we can continue to supply much needed medicine.

     

     

    All of our LloydsPharmacy Online Doctor services are running as usual at the moment, with the exception of the HPV Vaccination service and Weight Loss clinic, which have been temporarily suspended.

    For certain services such as Routine Contraception, we cannot take patient's blood pressure, height and weight in store. Patients will need to take these readings at home if required and requested by a clinician and hand them to the pharmacist when collecting medication.

     

     

    Currently the government are looking at how they can support pharmacies being able to get medication to those who are self-isolating. At this time, we don’t have confirmation of their plan, but we will update this page as soon as we do.

    If you can, we recommend asking a neighbour, friend, family member or carer to collect your prescription for you.

     

     

    We are currently receiving a high volume of calls and emails, and this is impacting wait times. Call waiting times at peak times can be up to 15 minutes, and our email turnaround time is currently 10 working days. We apologise for the delay and ask that you only contact us if you have an urgent and immediate need. Thank you for your patience.

     
     
     

    Everything you need to know about the Coronavirus.

    Stores, delivery times and customer services.

    Sign up to hear the latest COVID-19 news and updates.