faqs

LloydsPharmacy Prescription Delivery Service

Frequently Asked Questions

Find the answers to the most commonly asked prescription related queries. If you’re unable to find the answer to your question, you can contact us on

0345 600 3565 (option 1)

Mon to Fri 8am to 6pm. Calls to this number are charged at local rate, calls from mobile devices may vary

About The Service

How does the LloydsPharmacy Prescription Delivery Service work?

Does this service cost anything?

Our NHS Repeat Prescription service and delivery is free, however you will have to pay for your NHS prescription medicines, unless you are NHS exempt.

When ordering private prescriptions the cost will be displayed once the item has been selected and added to your basket. All private prescription items have a minimum order value of £5.00, meaning that if you’re prescribed medication totals less than £5.00 you will still be charged this amount as a minimum. Delivery is offered for FREE via Royal Mail to a UK address of your choice.

Can I sign up for someone else, such as a friend, family member, or someone I care for with this service?

Yes, signing up on behalf of a friend or relative is easy; follow the simple online registration steps click here

Why can I not use the LloydsPharmacy Prescription Delivery Service if I live outside of England?

We use the NHS England Electronic Prescription Service to receive your prescription electronically from your GP. This service is not available in Scotland, Wales, Northern Ireland, Channel Islands or Isle of Man; however, if your GP surgery is in England you may be able to nominate your surgery.

Where are the prescription medicines sent from?

Our National Fulfilment Centre is based in Stockport, Cheshire.

Delivery Queries

Do I need to be in to take delivery of my medicines and what happens if I’m not in?

All deliveries must be signed for by yourself, or a nominated representative who is 16 years old or over. If no-one is available to receive your delivery, then Royal Mail will let you know how you can rearrange delivery or collection.

How long does it take to get my repeat prescription delivered?

From the time of receiving your email confirmation that we have processed your prescription, we will dispatch your medicines via standard Royal Mail 48 hour delivery. Please allow between 3-5 working days for postal delays or weekend delivery.

What happens if I can’t sign for my order?

All deliveries must be signed for by yourself or a nominated representative who is 16 years old or over. If no-one is available to receive your delivery, then Royal Mail will let you know how you can rearrange delivery or collection.

Do they need to be delivered to my home, or can they be delivered to my work?

Our free repeat prescription service is offered to an address of your choice in the UK, but must be signed by yourself, or a nominated representative over 16 years old.

How much does delivery cost?

Prescription medicines are delivered to your chosen UK address FREE via the Royal Mail 48 hour signed for service.

Which locations do you deliver to?

We are able to deliver your medication to addresses across the UK, including the Channel Islands and Isle of Man, via Royal Mail Tracked service however you are only able to order a repeat prescription if your GP is registered in England. For example, if you live in Scotland but your GP is based in England you may be able to nominate your surgery. You will need to sign for your prescription medication or nominate a person who is 16 years or over.

Can I just pick up my online prescription order from one of your stores instead?

Not yet, but we are working on offering Click & Collect currently for your prescription orders and will be able to offer this service soon.

Can I nominate my local store for electronic prescriptions?

You can nominate your local store by downloading and printing the form on this page click here

GP Related Queries

How do I know if my GP surgery is using electronic prescriptions?

You can check if your GP is set up for electronic prescriptions by searching for them in our surgery look up click here

Do I need to let my doctor know if I select this service?

No, there’s no need to let your doctor know.

What happens if my surgery sends my prescription to the wrong pharmacy instead of LloydsPharmacy online?

On rare occasions this may happen, but you can contact our team and they will be able to advise you further. Call us on 03456003565 (option 1) between 8am – 6pm, Monday to Friday.

What happens if my prescription changes with the doctor?

If your prescription changes just update your medicine order on our site and our team will manage the rest for you.

Private and Paper Prescriptions

What is the difference between the Repeat Prescription Service and The Online Doctor Service?

The Online Doctor provides a service for those who do not have a private or NHS prescription for their required medicine. The Online Doctor service uses actual GP’s to assess patients and prescribe medicines if they fit the clinical criteria required from the patient.

Can I order my Private Prescription on this service?

Ordering your Private Prescription online is simple. Just search for your required item(s), select the item strength and quantity and add to your prescription. Once you have gone through the checkout process and purchased the item(s) you’ll need to send us your paper prescription. You can send this to us at FREEPOST RRYH-ZXJU-HYTZ, LloydsPharmacy.com, Carrington House, 39 Carrington Field Street, Stockport, SK1 3JN.

Where do I send my paper prescription?

Please send your signed NHS or private prescription to: FREEPOST RRYH-ZXJU-HYTZ, LloydsPharmacy.com, Carrington House, 39 Carrington Field Street, Stockport, SK1 3JN. Please note we must receive your prescription before we can dispense and send out your medication.

Other Questions

How does the service work over seasonal periods such as Christmas or Easter?

Visit our seasonal delivery page to find out more on the latest dates and times you can order to get your medication in time. Find out more here Alternatively, if you have any further questions please call our helpful pharmacy team on 03456003565 (option 1) between 8am – 6pm, Monday to Friday.

What happens if I post my printed prescription to you but you don’t receive it?

On rare occasions this may happen, but you can contact our team and they will be able to advise you further. Call us on 03456003565 (option 1) Monday-Friday, 8am-6pm.

Is my personal and prescription information secure?

Here at LloydsPharmacy, we take the security of personal and prescription information seriously. In order to provide you with the services you require, we will collect information about you via our website, telephone conversations, emails and written and verbal communications. Details will be securely saved that are relevant to the service(s) in which you are interested. Find out more about our privacy policy. We understand that you may want to be discreet about your prescription medication. With this in mind, we can ensure that our delivery packaging won’t give any indication of its contents, making the delivery process secure and confidential.

I can’t find the answer I’m looking for

Please call our helpful team on 03456003565 (option 1) Monday-Friday, 8am-6pm. Alternatively, you can contact us here or send us an email

Can I order pet or veterinary medication with this service?

Yes, veterinary prescription medicines are available from LloydsPharmacy.com. Find out more here

Can I have palliative care medication delivered?

This is not something we can currently provide.

What happens if my prescription has the generic medication listed but I want the branded version?

We will fulfil the prescription to what your GP has prescribed. If you have any questions about your prescription you can contact us on 03456003565 (option 1) Monday-Friday, 8am-6pm. Alternatively, if you would like to change any items on your prescription we’d recommended contacting your GP.

I can’t find the medicine on my prescription on your site, what can I do?

Our team will be able to assist you, call them on 03456003565 (option 1) between 8am – 6pm, Monday to Friday.

Are there any medications I can’t order?

There are certain medications that we aren’t currently able to provide with this service. To find out more please call our pharmacy team on 03456003565 (option 1) between 8am – 6pm, Monday to Friday.

What if there is a mistake with my order or something goes wrong?

Please call our pharmacy team on 03456003565 (option 1) between 8am – 6pm, Monday to Friday and we will be able to look into this for you.

What happens if I need my medication one month earlier than usual?

Please call our pharmacy team on 03456003565 (option 1) between 8am – 6pm, Monday to Friday and we will organise this for you.