Prescription Delivery with LloydsPharmacy

Get your NHS prescription delivered to your door for free

If you’re somebody who lives with a long-term illness or disability, it’s likely that you rely on regular prescription medication. While NHS prescriptions are usually affordable (and sometimes even free) to the people who use them most, the process of picking up a prescription, taking it into your pharmacy and paying on a regular basis can be inconvenient and time-consuming.

At LloydsPharmacy, we can help take some of the pressure off with our free repeat prescription delivery service. Patients using repeat prescriptions can sign up to this service and have their medication delivered to an address of their choice whenever they need it.

If you’d like to learn more about how our repeat prescription delivery service works, and how you could benefit, read on.

How our repeat prescription delivery service works

The first step to apply for the repeat prescription delivery with Lloydsarmacy is to set up an account. Here you’ll give us your patient details, including the name of your GP surgery and which repeat prescriptions you are using. At this point you’ll also provide us with your bank account details, so that we can easily take payment for your prescriptions, only if you pay for them and once they have been despatched. You can set up your account online here or over the phone by calling 0345 600 3565.

The second step is for us to contact your GP surgery and obtain your repeat prescription. Once we have your prescription and your patient details we can get ready to send out your medications when you need them.

Each month, to ensure you’re still getting the medications you need, we’ll send you reminders about your repeat prescriptions. If you no longer need one of your medicines, or if your prescription has changed, you can update your details via your LloydsPharmacy account. We can contact you with these reminders via phone, text or email – it’s your choice.

The last step is free delivery. Choose an address in the UK and we will deliver your medication at no charge. Before delivery you will receive confirmation that your prescription has been processed. If you pay for your prescriptions we will take payment from your account, when your medication is despatched. Normally, it will take around 3-5 days for your medication to arrive.

To receive your medication you need to sign for it, or nominate a certain person over 16 years of age to sign for it. If this isn’t possible, you may find it easier to have your medication delivered to your nearest LloydsPharmacy for collection.

Who can use the NHS repeat prescription delivery service?

This service is designed for anyone who relies on repeat prescriptions, however there are a few guidelines about eligibility to consider before you sign up.

The first is that this service relies upon the use of electronic prescriptions, which means your GP surgery must be able to provide electronic prescriptions for you to use it.

The second is that, because this service relies upon the use of electronic prescriptions, we can only provide it to people who are resident (or at least, registered to a GP) in England. Residents of Scotland, Wales, Northern Ireland, the Channel Islands, and the Isle of Man are not able to use this service, unless they are registered to a GP in England, in which case it may be possible.

How much does the delivery service cost?

The LloydsPharmacy repeat prescription delivery service is completely free. We do not charge you an administrative fee or for delivery. However, you will still have to pay for your prescription items as usual. Currently, each NHS item on a prescription is priced at £9.00.

If you are regularly picking up prescriptions (i.e. collecting two or more prescription items per month) you could save money by applying for a prescription prepayment certificate (PPC).

For certain people, prescriptions in England are completely free. To find out if you may be eligible for free prescriptions, consult this guide.

If you are exempt from paying for prescriptions, or you have a PPC, you will have to supply us with evidence of this before you can benefit from our free delivery service.

The LloydsPharmacy repeat prescription delivery service is free, we won’t charge you an administrative fee and delivery is free too. However, you will still have to pay for your prescription items as usual, these are priced at £9.00 each. Also, our packaging is completely confidential and won’t give any indication of its contents, making the delivery process secure and subtle.

Yes, we can deliver private prescriptions as long as we receive your prescription from your doctor. The delivery service for private prescriptions is free, however you should remember that private prescriptions are charged differently to NHS prescriptions.

On the NHS, all prescription items are priced at £9.00. Private prescription items will differ in price. When arranging to have your private prescription delivered, bear in mind that at LloydsPharmacy we set a minimum order value of £7.00. If your private prescription items come to less than £7.00, we will charge you the remainder.

If you are interested in having private prescription items delivered, consider using our Online Doctor service. This is designed for patients who do not already have a prescription for their medication. Visit our clinic, select the medication you need, and one of our in-house doctors will assess your details and if appropriate approve the prescription. The item can then be made available for collection at your nearest LloydsPharmacy or delivered for free. Click here to find out more.

Yes, we can deliver your prescription to an address of your choice for free. All you need to do is register for an online account, answer a few short questions about your prescription and then send your prescription to us in the post, using our freepost address.

Make sure to send your prescription to our FREE post address*:FREEPOST LLOYDSPHARMACY ONLINE, C/O AAH Pharmaceuticals, ‘Lower Mezzanine’, Woburn Road, Warrington, WA2 8UH

Once we have received your prescription we’ll post it to any address in the UK, saving you a trip to the pharmacy. We use the Royal Mail signed for delivery service so you can be assured that your order is safe and with our plain packaging it’s also confidential. With our service you only pay for the prescriptions items, if you live in England these cost £9 each.

*Please note it can take 3-5 days for us to receive your paper prescription when it is sent to FREEPOST LLOYDSPHARMACY ONLINE, C/O AAH Pharmaceuticals, ‘Lower Mezzanine’, Woburn Road, Warrington, WA2 8UH. Once we have received your prescription it can take up to 48 hours for us to dispense your medication. We must receive your prescription before we can dispense and deliver your medication for FREE via Royal Mail which may take 3-5 working days. Therefore, if you require your prescription medication urgently please contact your local LloydsPharmacy. The delivery must be signed for by yourself or a nominated representative over 16 years old.

You are eligible to receive free prescriptions in England if you present the pharmacy with evidence that you are:

  • Under 16
  • Aged 16 to 18 and in full-time education
  • Aged 60 or over
  • Pregnant or have had a baby in the past year
  • Exempt because of a specific medical condition
  • Exempt because you have a physical disability and cannot go out without the help of another person

We do not send refrigerated medicines or controlled drugs by Royal Mail delivery. If you have a prescription for refrigerated medicines or controlled drugs you can call our customer service team who will be able to advise and organise collection of these in one of our stores nationwide.