One-off NHS
prescription medication
Delivered free straight to your door


Note that if you have regular NHS prescription medication or a repeat prescription, then our repeat prescription service from Echo by LloydsPharmacy may be more suited to you.

We know collecting prescription medication can be time consuming.

That’s why, to save you a trip to the pharmacy, Echo by LloydsPharmacy can deliver your NHS prescription medication to medication to your home, work, a carer or neighbour. We’ll make sure your medication is delivered to you within 10 days, free of charge.


Receiving your NHS prescription medication

Following your consultation with your GP, you will need to take the steps below
so we can communicate with your GP and issue your medication.


Sign up on the Echo by LloydsPharmacy app or online

Select your GP (we work with NHS England GP surgeries)


Request your prescription

Tell us the medication you need and your GP will confirm this


Free delivery

Our pharmacy team will confirm your request and Royal Mail will deliver your medication to your chosen address (England only). Or, if you have a signed valid NHS prescription you can post it to us*


*Send your signed valid paper NHS prescription to Echo by LloydsPharmacy along with the Echo form. Click here for more details.

Don’t forget, your prescription must be from a UK registered prescriber (like your GP).Once we’ve received your NHS prescription and you have followed the steps above, we’ll dispense and deliver your medication free to your home, work or to a neighbour.

Delivering your prescription is safe and secure, and the majority of prescription items can be delivered through your letterbox. For your peace of mind, we’ll send your prescription via Royal Mail 24 or 48 hour delivery in tamper-proof packaging. If your medication does not fit through your letterbox Royal Mail will leave a card so you can arrange collection or redelivery.


NHS prescriptions help and support


Yes, LloydsPharmacy has acquired Echo, an online pharmacy that works with the NHS to supply repeat prescriptions. Echo makes managing your prescriptions more convenient and easier. Simply sign up via their app or website to have your prescriptions dispensed and delivered to your door, for free.

Download the app on iOS or Android, or sign-up at Echo by LloydsPharmacy.



If you’re over the age of 18, it’s simple to receive your repeat prescription online through Echo by LloydsPharmacy. Firstly, you’ll need to download the Echo app on iOS or Android, or sign-up at Echo by LloydsPharmacy.

During the sign-up process you’ll be able to create an account, add your GP surgery and set a home address. You can then add the repeat prescription medication you need so that Echo can contact your GP on your behalf to start ordering your medication. Through the Echo repeat prescription service you can continue to benefit from free reminders and delivery.



These are prescriptions which are not regularly prescribed to you by your GP.



At your GP’s surgery or your local LloydsPharmacy, you can nominate Echo as your online pharmacy (England only). Once you have nominated Echo by LloydsPharmacy as your online pharmacy, your GP will electronically send your prescription to us via EPS. Or if you have a printed paper NHS prescription (from England, Scotland, Wales, Isle of Man or Northern Ireland) you can post it to our Echo by LloydsPharmacy pharmacy team, at your own risk.

For Echo to process your paper prescription you will need to fill out their online form - click here for more details.



If you have a paper NHS prescription and would like Echo by LloydsPharmacy to dispense your medication, you’ll need to post your signed prescription along with a form to Echo. Click here to find out more and download the printable form.

Your NHS prescription must be prescribed to you by a healthcare practitioner from England, Scotland, Wales, the Isle of Man or Northern Ireland. Please note, we must receive your prescription before we can dispense and send out your medication.



For prescriptions originating from England, unless you are NHS exempt, you will have to pay for your NHS prescription medicines. For up to date exemptions and NHS prescription costs in England and more information, click here.

Please note that as our Online Pharmacy is based in England, English prescription charge rules must be followed for prescriptions originating from Scotland, Wales or Isle of Man.

Prescriptions from Northern Ireland carry no prescription charges.



Delivery is free via Royal Mail 24 hour or 48 hour delivery to a UK address of your choice.



Once we receive your prescription either in paper or electronic format, it can take several working days for us to process and dispense your medication. We use Royal Mail 24 hour or 48 hour delivery to deliver your medication to you for free.



No, most of the medication we send is packaged in a slim box which will fit through a standard letterbox. If your medication delivery does not fit through your letterbox then Royal Mail will let you know how to rearrange delivery or collection.



If you have nominated Echo by LloydsPharmacy to dispense your one-off NHS or repeat NHS prescriptions, we are based at Unit 1 Westpoint Trading Estate, Alliance Road, Acton, W3 0RA (“Echo”). Echo by LloydsPharmacy is registered with the General Pharmaceutical Council as Metabolic Healthcare Ltd under registration number 9011008. The superintendent pharmacist is Shamir Shah.



Medication that needs to be stored in the fridge can be dispensed with Echo by LloydsPharmacy. Chilled (cold-chain) medication is sent via the Royal Mail 24 hour signed-for service, each box is packed with Woolcool Insulation. Find out more about chilled medication delivery here.

Echo by LloydsPharmacy can dispense controlled drugs via paper and electronic prescriptions. If you have a paper prescription you will need to post this to Echo to be processed. It can take up to four working days for your prescription to be processed. Controlled drugs are sent via Royal Mail 48 hour signed-for service.

Click here to check which medicines are classed as a schedule 2 or 3 controlled drug requiring safe storage.