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Returns Policy

We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below.

You have 14 calendar days from the date you received your order to return any items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your complete order being received by you.

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health protection or hygiene reasons. You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us.

To exercise this right, you should follow the instructions in ‘How to Return Items’ below.

Damaged and Faulty Items

If any item we have supplied is damaged on receipt or develops a fault within 6 months of receipt, we will replace or repair the item free of charge or refund the price you paid for it together with any postage charges you paid for delivery. You may have additional manufacturers’ warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.

If you believe any of the items you have ordered to be damaged or faulty, please contact our Customer Services team. Either email lponline@lloydspharmacy.co.uk, or call 0845 600 3565 during our opening hours (Monday-Friday 08:00-18:00, Saturday - 09:00-13:00, Sunday - 10:00-14:00) and we will be advised how to return the items. Calls from a landline will be charged at standard rate. Costs from mobiles may vary.

Refunds

Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.

We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on return of part orders.

Damaged and Faulty Items

If any item we have supplied is damaged on receipt or develops a fault within 6 months of receipt, we will replace or repair the item free of charge or refund the price you paid for it together with any postage charges you paid for delivery. You may have additional manufacturers’ warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.

If you believe any of the items you have ordered to be damaged or faulty, please contact our Customer Services team. Either email lponline@lloydspharmacy.co.uk, or call 0845 600 3565 during our opening hours (Monday-Friday 08:00-18:00, Saturday - 09:00-13:00, Sunday - 10:00-14:00) and we will be advised how to return the items. Calls from a landline will be charged at standard rate. Costs from mobiles may vary.

How to Return Items

If your unwanted items weigh less than 5kg you can return them either by post within 14 days of receipt.

To return items by post please repackage them carefully and return them to:

LloydsPharmacy.com
Carrington House
39 Carrington Field Street
Stockport
SK1 3JN

Please complete the returns form, available here, to tell us about the item(s) you’re returning.

If you wish to return an item that is over 5kg, please contact our Customer Services team. Either email lponline@lloydspharmacy.co.uk, or call 0845 600 3565 during our opening hours (Monday-Friday 08:00-18:00, Saturday - 09:00-13:00, Sunday - 10:00-14:00) Calls from a landline will be charged at standard rate. Costs from mobiles may vary.

Liability.

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.