New Medicine Service

(England and Isle of Man only)

The New Medicine Service (NMS) is a free NHS service available at LloydsPharmacy that can help you to get the most out of your newly prescribed medicine.

Its aim is to provide you with the support you need to understand your condition and to explain how taking your new medicine can help you manage your symptoms.

Although this NHS service is only available in England and the Isle of Man, if you live elsewhere in the UK our pharmacists are still able to provide you with advice and support for any new medicines you are taking. Please just pop in and ask.

Who is the service for?

This service is for customers prescribed with new medicines, who may find it difficult to understand when and how to take them properly. This includes those taking medicines for:

  • Asthma
  • Lung conditions, such as COPD, chronic bronchitis and emphysema
  • Type 2 Diabetes
  • High blood pressure
  • Conditions where you take a medicine to control the way your blood clots (anticoagulants or antiplatelet medication)

How will the service help me?

Whether you have been recently diagnosed, or living for some time with one of the conditions listed above, it can still be overwhelming when you get prescribed a new medicine to help manage your symptoms.

Your GP will explain how and when you take your medicines and it’s very important that you follow this advice. But, there may be questions you think of after you start taking your medicine, especially because it may take time before you feel the effects. In some cases, it is perfectly normal to experience side effects as your body gets used to the new medicine. It’s important to know as much as possible so you know what to expect.

This is where the New Medicine Service can help. Our pharmacists are experts in medicines; they are able to offer you support and advice and answer any questions or concerns, so your new medicine becomes a normal part of your daily routine.

If you live elsewhere in the UK you can still get new medicine support and advice from our pharmacists. Just pop in and ask; they’ll be more than happy to help you.

How does the service work?

Step 1 – Signing up for the New Medicine Service

  • Speak to a member of the pharmacy team to check you are eligible for the New Medicine Service
  • We’ll then make an appointment for you to discuss your new medicine with our pharmacist. This will take place in 7-14 days time and can either be face-to-face in the pharmacy or over the phone – it’s your choice

Step 2 – Your first consultation

  • We’ll discuss your condition and find out how you’re getting on with your new medicine
  • It’s your chance to talk about any concerns or problems you are experiencing and we’ll help you to find solutions
  • Our pharmacists will also be able to suggest lifestyle changes you could make that will help to make your medicine more effective
  • We’ll then make another appointment for a follow-up conversation in another 14-21 days

Step 3 – Your follow-up consultation

  • This appointment can again be either face-to-face or over the phone
  • We’ll check that everything is going smoothly and you’re happy with your medicine
  • It’s another chance for you to ask any other questions you may have about your new medicine

Keeping your GP informed

This is a NHS service so we do tell your GP that you’ve taken part in the service, and also let them know the outcome of our discussions. This is really important as it helps to give a consistent approach to your treatment, and will keep them informed about any concerns you've had and how we have worked through them.

IMPORTANT: It’s essential that you always take your medicine. If you’re unsure about anything, please speak to our pharmacist or a doctor for advice. Never simply stop your treatment as this could have negative effects.

We can help with your Repeat Prescriptions

If you are prescribed repeat medication we can help to manage your prescriptions by ordering them directly with your GP on your behalf. It also means that your medication will be available when you need it. Collect your medication by signing up in store, or have it delivered for FREE via our online pharmacy.

Repeat Prescription Service

*Source: Internal data for LloydsPharmacy Medicine Use Review outcomes with 126,895 patients in England Apr-Jun 2015.