Medicines Check Up Service

Studies have shown that half of us may not be taking our prescribed medicines correctly and could be putting our own health at risk without even realising it.**

Visit your local LloydsPharmacy store for a FREE Medicines Check Up, which involves a private consultation with our pharmacist to:
  • Help you understand if you are taking your medicines properly
  • Determine whether you are getting the most from your medicines
  • Discuss any queries that you may have
Request an appointment

What is a Medicines Check Up?

It's a free, NHS-funded service that allows you to have a private, face-to-face conversation with our pharmacist about your medicines. It is different to your annual review with your doctor as it focuses on increasing your knowledge of the medicines you take and why you take them, and it helps you to take them more easily.

What happens during the Medicines Check Up?

The pharmacist will ask you a series of questions about the medicines you are taking. You will have the chance to ask the pharmacist any questions you have about your medicines. It might be worth noting down any questions you have before your appointment.

By the end of your Medicines Check Up you should:

  • Know more about your medicines and what they do
  • Understand the best way to take your medicines
  • Understand how your medicines are now working to benefit your health

You will be asked to give your consent that any information obtained during the Medicines Check Up Service may be shared with your GP, local health board or NHS Business Service.

How can the Medicines Check Up help?

A Medicines Check Up can benefit patients who take prescribed medicines everyday if:

  • You are not sure how and when to take your medicines, i.e. before or after food, in the morning or evening
  • You are not sure what your medicines do
  • Your symptoms are not under control
  • You are experiencing side effects
  • You find it difficult to take or swallow your medicines
  • You have difficulty removing your medicines from their packaging
  • You have been on the same medicines for a long period of time

A Medicines Check Up is particularly important if:

  • You have recently been in hospital and have had your medicine changed (in the last 8 weeks)
  • You take medicines for breathing problems (such as asthma / COPD)
  • You take water tablets
  • You take medicines to thin your blood
  • You take anti-inflammatories, such as ibuprofen

*Source: Internal data for LloydsPharmacy Medicine Use Review outcomes with 126,895 patients in England Apr-Jun 2015. Medicine Use Review is an NHS funded service available in England only.


How long will the Medicines Check Up take?

Your appointment will usually take around 15 minutes, however your pharmacist will take as long as it needs to answer any questions you may have.

Do I have to make an appointment?

No, you can call into your local LloydsPharmacy at any time (normal opening hours apply).

Does this service cost anything?

No, this service is free.

What do I do next?

Visit your local LloydsPharmacy and ask to chat about your medicines.

IMPORTANT: It’s essential that you always take your medicine. If you’re unsure about anything, please speak to our pharmacist or a doctor for advice. Never simply stop your treatment as this could have negative effects.

We can help with your Repeat Prescriptions

If you are prescribed repeat medication we can help to manage your prescriptions by ordering them directly with your GP on your behalf. It also means that your medication will be available when you need it. Collect your medication by signing up in store, or have it delivered for FREE via our online pharmacy.

Repeat Prescription Service

LloydsPharmacy Health Services
LloydsPharmacy Prescription Delivery Service
**World Health Organisation, Medicines: Rational use of medicines, May 2010