Delivery Information

Postage and packing costs
Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge.

  • Standard postage and packaging is £3.95 on all orders up to £35.
  • Next Day Delivery is £4.95. Orders made before 2pm Mon-Thurs will be delivered the next day. Orders made before 2pm Friday will be delivered the following Monday. Orders made between Friday 2pm - Monday 2pm will be delivered Tuesday. Not available in the Channel Islands.
  • Click & Collect is FREE. Orders placed before 2pm Monday-Thursday will be delivered the next day. Orders placed after 2pm on a Thursday and all day Friday, Saturday and Sunday will be delivered on the following Tuesday. Orders to the Isle of Man, Channel Islands, Scottish Highlands and Islands will take an extra day in addition to these delivery times.
  • All orders over £35 (including the cost payable for any prescriptions in the same order) are delivered FREE via standard postage and packing.
  • Private prescription medicines are delivered FREE via by Royal Mail Special Delivery by 1pm (all private prescription items have a minimum order value of £5.00).
  • NHS prescription medicines are delivered FREE via Royal Mail Signed For Delivery (normal delivery charges will apply for non-prescription items in the same basket).
Delivery times for medicines sent by post
Prescription items can only be dispatched once we have received your signed prescription, either in paper or electronic format.
Delivery of orders
Excluding customers that have selected the next day delivery option, 95% of orders are dispatched within 3 working days to the address provided by you in your order. This is a Royal Mail tracked service and does not require a doorstep signature. Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.
Betterlife Delivery
Betterlife's standard delivery time is 7-10 working days.

Smaller products will be delivered by DPD whilst products weighing more than 30kg or classed as high value items will be delivered by TNT.
We also offer a professional delivery and installation option on our mobility scooters, powerchairs, riser recliner chairs and adjustable beds. This service includes delivery and setup of the item in a room of your choice where the item will be demonstrated by two of our skilled technicians. We will even remove any packaging for your convenience as part of the service. This delivery option is available for £65 and will be offered to you during checkout. Deliveries usually take 7-10 working days however we will always confirm the delivery 72 hours in advance.

Please note - Be aware that if you ordered one of our larger items, for example, a riser recliner chair or a mobility scooter, our courier service will not be able to deliver the item inside your home, this service is door to door only. If you believe you will require extra assistance you should opt for our Professional Delivery & Installation Service. We are unable to offer our express delivery service to any non-mainland UK location and there may be an extra charge for our standard delivery service.

It is the customer’s responsibility to ensure clear access for delivery with all necessary provisions being made before delivery takes place. Betterlifehealthcare Ltd will not be held responsible for any damage incurred due to inadequate access.