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Delivery Information

Postage and packing costs

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may despatch the items separately, in which case, you will only be charged one postage and packing charge.

  • Standard postage and packaging on all orders up to £35 = £2.95.
  • Next Day Delivery = £4.95. Orders made before 2pm Mon-Thurs will be delivered next day. Orders made before 2pm Friday will be delivered the following Monday. Orders made between Friday 2pm - Monday 2pm will be delivered Tuesday. Not available to The Channel Islands.
  • Click & Collect = FREE Next day delivery on orders placed before 2pm Monday-Thursday. Orders placed after 2pm on a Thursday and all day Friday, Saturday and Sunday will be delivered FREE on the following Tuesday. Orders to the Isle of Man will take an extra day in addition to these delivery times.
  • On all orders over £35 (Includes the cost payable for any prescriptions in the same order) = FREE standard postage and packaging.
  • Private prescription medicines are sent by Royal Mail Special Delivery = £2.95 (all private prescription items have a minimum order value of £5.00).
  • NHS prescription medicines are sent by Royal Mail Signed For Delivery free of charge (normal delivery charges will apply for non-prescription items in the same basket).

Standard delivery

95% of orders are despatched within 3 working days and normally delivered to your chosen address within 5 working days. This is a Royal mail tracked service and does not require a doorstep signature.

Delivery times for medicines sent by post

All prescription medicines (excluding NHS prescriptions see above) are sent by Royal Mail Special Delivery. Prescription items can only be despatched once we have received your paper prescription.

Delivery of orders

Excluding customers that have selected the next day delivery option, 95% of orders are despatched within 3 working days to the address provided by you in your order. Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.

Betterlife Delivery

Betterlife’s standard shipment time is 7-10 working days.

Smaller products will be delivered by DPD whilst products weighing more than 30kg or classed as high value items will be delivered by TNT.

We also offer a professional delivery and setup option on our mobility scooters, powerchairs, riser recliner chairs and adjustable beds. This service includes delivery and setup of the item in a room of your choice where the item will be demonstrated by two of our skilled technicians. We will even remove any packaging for your convenience as part of the service. This delivery option is available for £49.99 and will be offered to you after completing your order online. Deliveries usually take 7-10 working days however we will always confirm the delivery 72 hours in advance.

It is the customer’s responsibility to ensure clear access for delivery with all necessary provisions being made before delivery takes place. Betterlifehealthcare Ltd will not be held responsible for any damage incurred due to inadequate access.