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Delivery Information

Postage and packing costs

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may despatch the items separately, in which case, you will only be charged one postage and packing charge.

  • Standard postage and packaging on all orders up to £35 = £2.95
  • Click & Collect = FREE Next day delivery on orders made before 2pm, or the following day on orders made after 2pm. Available at selected stores in South East England only.
  • On all orders over £35 (Includes the cost payable for any prescriptions in the same order) = FREE standard postage and packaging
  • York Fitness Equipment = FREE standard postage and packaging 7-10 working days delivery. (Mainland UK only)
  • Private prescription medicines are sent by Royal Mail Special Delivery = £3.95 (all private prescription items have a minimum order value of £5.00)
  • NHS prescription medicines are sent by Royal Mail Recorded Delivery at no charge.

Standard delivery

95% of orders are despatched within 3 working days and normally delivered to your chosen address within 5 working days. This is a Royal mail tracked service and does not require a doorstep signature.

Delivery times for medicines sent by post

All prescription medicines (excluding NHS prescriptions see above) are sent by Royal Mail Special Delivery. Prescription items can only be despatched once we have received your paper prescription.

Delivery of orders

Excluding customers that have selected the next day delivery option, 95% of orders are despatched within 3 working days to the address provided by you in your order. Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.

Betterlife Delivery

Betterlife’s standard shipment time is 1-7 working days

Betterlife delivery is £3.95 or free on all orders over £35. Smaller products will be delivered by Royal Mail Special Delivery. Products that weigh more than 2kg or classed as high value items will be delivered by one of Betterlifs’s national couriers.

Some products require installation by one of Betterlife’s Mobility Technicians to ensure that you gain the maximum benefit from your product(s). Where this is the case delivery will be made by a Betterlife employee, e.g. large mobility scooters, riser/recliner chairs or electric beds. Technician deliveries typically take up to 7-10 working days. It is the customer’s responsibility to ensure clear access for delivery with all necessary provisions being made before delivery takes place.

Betterlifehealthcare Ltd will not be held responsible for any damage incurred due to inadequate access.