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Lloydspharmacy
NHS Prescriptions Dispensed by our Online Pharmacy
NHS Prescriptions Service Online

Our NHS online prescription service is a simple and easy way for you to get your medicine without having to visit a pharmacy. Just order what you need online, send us your signed prescription and we’ll deliver it straight to your door for free.

How much will my prescription cost?
If you live in England, the charge for NHS prescription items is £8.20 (from 1st April 2015), unless you are exempt from payment.

If you live in Scotland, Wales or Northern Ireland you will still have to pay the English prescription price as our online pharmacy is based in England (normal payment exemption rules apply).

Our Services Over EasterDelivery is free for NHS prescriptions.

Start now by searching for your medication on our Prescriptions page.

Order my prescription online
 
Prescription service process
Search for and select your medicine
What you do
What we do

* For non-electronic prescriptions only
**Some exclusions apply, such as medication that needs to be made especially for you, or ordered from our supplier. Our pharmacy team will contact you if there will be a delay in sending your medicine(s) to you.

We know how important data security and privacy are to you, especially when it concerns your personal health information. Rest assured that we will never sell or give your data to a third party.

Need more help?
Email: lponline@lloydspharmacy.co.uk
Telephone: 0345 600 3565 (option 1)
(Monday-Friday 08:00 – 18:00, Saturday 09:00 – 13:00, Sunday 10:00-14:00).
Calls from a landline will be charged at standard rates; call charges from mobiles may vary by provider.
Address: FREEPOST RRYH-ZXJU-HYTZ, LloydsPharmacy.com, Carrington House, 39 Carrington Field Street, Stockport, SK1 3JN.

NHS Prescriptions Help

Ordering

Who can use this service?
Anyone with a NHS prescription can use this online service. If you are under 18 years of age, you must nominate a representative over 18 years of age to sign up on your behalf.
We can only dispense prescriptions from the UK, Isle of Man and Channel Islands
Do I have to set up an account?
Yes, you will need to have signed up for an account with us so that we have your contact details. Register for a LloydsPharmacy account.
Can I order my repeat prescription online?
Yes, you can order your repeat prescription online. For more information, visit our Repeat Prescription page.
Can I order controlled drugs or items requiring refrigeration online?
Prescriptions containing items which require refrigeration or are controlled drugs will be transferred to your nearest LloydsPharmacy for dispensing and delivery. Our online pharmacy team will contact you if your prescription needs to be dispensed via your local pharmacy.
Can I order prescriptions on behalf of someone else?
If you are the patient’s representative you are able to order prescriptions on their behalf. Ensure you put their name, address and date of birth in any correspondence with us. You may be asked for the patient’s information as a means of identification.
I can’t find the medicine I am looking for
Check you are spelling the name of the medicine correctly.
Or
We may not have the medication you need listed. Please contact Customer Services to find out if we can supply the medicine you require.
Email: lponline@lloydspharmacy.co.uk
Telephone: 0345 600 3565 (option 1)
(Monday-Friday 08:00 – 18:00, Saturday 09:00 – 13:00, Sunday 10:00-14:00). Calls from a landline will be charged at standard rates; call charges from mobiles may vary by provider.
Where do I send my signed prescription?
Please write your order number on the top of your prescription and post to:
FREEPOST RRYH-ZXJU-HYTZ
LloydsPharmacy.com
Carrington House
39 Carrington Field Street
Stockport
SK1 3JN
This is a freepost address so no stamp is required.
Please ensure the prescription has been signed by your prescribing UK doctor, otherwise this will delay you receiving your medication. We cannot accept photocopies.
I need my medication urgently. Can you send it to me before you receive my signed prescription?
No, unfortunately not. We must have your signed prescription before we can dispense and send your medication. If you need your medication urgently, we recommend you visit your local LloydsPharmacy who can dispense it for you there and then.
My GP uses electronic prescriptions. Can I still order my medication online?
Yes, you can. Find out more information about electronic prescriptions.
Where will my medicines be dispensed?
Your medication will be provided by LloydsPharmacy Limited, Sapphire Court, Walsgrave Triangle, Coventry, CV2 2TX, but dispensed at this location:
LloydsPharmacy.com Carrington House, 39 Carrington Field Street, Stockport, SK1 3JN

Payments and exemptions

I live in Scotland, Wales or Northern Ireland – why am I being charged for my prescription?
Our online service is located in England and so we have to abide by English prices and rules. Therefore, you may have to pay for a prescription you would normally get free in your local pharmacy.
I pay for my NHS prescriptions. How much will it cost me?
The current NHS prescription charge per item on your prescription is £8.20 (from 1st April 2015), which is the same price you will pay in pharmacy. You will not be charged until your order is dispatched. There is no delivery charge for NHS prescriptions.
Can I use a Prescription Prepayment Certificate to pay for NHS Prescriptions (England and Isle of Man only)?
Yes, you can. Select “has a valid prescription pre-payment certificate” when prompted to select your reason for exemption during the ordering process. You will need to provide us with evidence of your Certificate Number and Expiry Date. This can be a photocopy, scanned copy or photograph.
Send your evidence to us via:
Email: lponline@lloydspharmacy.co.uk, or
Post: FREEPOST RRYH-ZXJU-HYTZ, LloydsPharmacy.com, Carrington House, 39 Carrington Field Street, Stockport, SK1 3JN.
This is a freepost address so no stamp is required.
How do I know if I am exempt from paying for my NHS prescription?
If you fall into one of the below groups then you should be exempt from charges. Please tick the box which applies to you when we ask you for this information during the ordering process.
• Your prescription is for prescribed contraceptives
• You are under 16
• You are 16 to 18 and in full-time education
• You are 60 or over
• You are pregnant or have had a baby in the previous 12 months and have a valid exemption certificate
• You have a specified medical condition and have a valid exemption certificate
• You have a continuing physical disability which means you cannot go out without help from another person and have a valid exemption certificate
• You have a valid prescription pre-payment certificate
 
You or your partner gets:
• Income support
• Income-based Jobseeker’s Allowance
• Pension Credit Guarantee Credit (PCGC)
• You are entitled to, or named on, a valid NHS tax credit exemption certificate
• You are named on a valid HC2 certificate
• You are a war pensioner, the prescription is for your accepted disablement and you have a valid war pension exemption certificate
 
Please ensure you send us evidence of your exemption (e.g. a photocopy, scanned copy or photograph of exemption certificate or card), unless it can be identified from the prescription itself, such as the patient’s age or the prescription is for contraceptives. All exemption details must be legible.
 
Send your exemption evidence to us via:
Email: lponline@lloydspharmacy.co.uk, or
Post: FREEPOST RRYH-ZXJU-HYTZ, LloydsPharmacy.com, Carrington House, 39 Carrington Field Street, Stockport, SK1 3JN.
This is a freepost address so no stamp is required.
Please quote the patient’s full name, address and date of birth in any correspondence.
Note: falsely claiming exemption will result in a fine should you be investigated by the NHS Counter Fraud Team.

Delivery

Which locations do you deliver to?
We can post medication to England, Scotland, Wales, Northern Ireland, Isle of Man and Channel Islands.
We can deliver to your home or work address.
What will my parcel look like?
Your medication will be delivered discreetly with no reference to LloydsPharmacy on the outside of the packaging.
When will I receive my medication?
In most cases, once we receive your signed prescription we will dispense and post out your medication the same day. You will receive a dispatch email to confirm that it is on its way.
Exclusions to this include medicine that has to be made especially for you or that has to be ordered from our suppliers. Our pharmacy team will contact you if there will be a delay in sending out your order.
NHS prescriptions will be sent via standard Royal Mail Signed For™ delivery, which will arrive in 3-5 days, excluding Sundays. A signature will be required upon delivery.
If you need your medication before this time, then we recommend you visit your local LloydsPharmacy who can dispense it for you there and then.
What happens if I’m not at home to receive my delivery?
Royal Mail will leave a delivery card informing you that they have tried to deliver. The card will provide instructions on how to rearrange delivery or where to collect the item from
My order hasn’t arrived
Once you have received your dispatch email, standard delivery for NHS prescriptions can take up to 3-5 days, excluding Sundays. Please wait until this time has lapsed before contacting us. If your order hasn’t arrived after this time, please contact Customer Services:
Email: lponline@lloydspharmacy.co.uk
Telephone: 0345 600 3565 (option 1)
(Monday-Friday 08:00 – 18:00, Saturday 09:00 – 13:00, Sunday 10:00-14:00). Calls from a landline will be charged at standard rates; call charges from mobiles may vary by provider.

Cancellation and returns

I want to cancel my order
If you haven’t already received your dispatch email, please contact customer services, quoting your order number or your name, address and date of birth. If you have already received your dispatch email then it means your medication is on its way to you and we cannot cancel the order.
Can I return my medication for a refund?
We are unable to accept medication back for a refund, however we can accept returns if you wish us to dispose of your medication for you. Medicines sent back for disposal cannot be refunded.

I still have a query

Who can I contact with a query?
Please contact our Customer Services team who will be happy to help you:
Email: lponline@lloydspharmacy.co.uk
Telephone: 0345 600 3565 (option 1)
(Monday-Friday 08:00 – 18:00, Saturday 09:00 – 13:00, Sunday 10:00-14:00). Calls from a landline will be charged at standard rates; call charges from mobiles may vary by provider.
Address: FREEPOST RRYH-ZXJU-HYTZ, LloydsPharmacy.com, Carrington House, 39 Carrington Field Street, Stockport, SK1 3JN
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